Job Overview:
We are seeking a highly organised and communicative Client Relations Coordinator to join our dynamic team in the tourism industry. The ideal candidate should possess excellent communication skills in both Hindi and English, along with a strong background in client interaction, document management, and team collaboration. This role involves engaging with clients, understanding their requirements, collecting necessary documents, coordinating internally, and ensuring a smooth document flow process.
About Us:
TRAVEL EASY GO is a leading travel agency specialising in providing exceptional tour packages to our clients. We offer a diverse range of travel experiences, from exotic adventures to luxury getaways, catering to both individual travelers and businesses alike. Our mission is to create unforgettable memories for our customers through exceptional service and top-notch travel experiences.
Company: TRAVEL EASY GO
Required Skills:
Excellent communication in Hindi and English.
Familiarity with CRM systems and lead management.
Proficiency in Microsoft Excel.
Strong organisational abilities.
Prior experience in client interactions.
Basic knowledge of tourism, tours, visas, and travel insurance.
Attention to detail for document verification.
Coordination and teamwork skills.
Responsibilities:
– Communicate effectively with clients to understand their requirements and provide relevant information about our tourism services, tours, visa, and travel insurance options.
– Manage leads through our CRM system, ensuring accurate and up-to-date information.
– Initiate outbound calls to potential clients, addressing their queries, and nurturing relationships to convert leads into clients.
– Collect required documents from clients, verifying their accuracy and completeness.
– Coordinate with internal team members to ensure timely processing and review of collected documents.
– Utilize Excel and other tools to track and manage document flow, maintaining a well-organized system for easy retrieval.
– Collaborate with the team to ensure all client-related tasks are completed efficiently and within designated timelines.
– Maintain a thorough understanding of our tourism offerings, visa requirements, and travel insurance options to assist clients effectively.
– Ensure all communication and documentation meet our quality standards and legal requirements.
– Compile final documents and deliver them to clients, ensuring a seamless client experience.
Qualifications:
– Bachelor’s degree in a relevant field or equivalent work experience.
– Strong communication skills in Hindi and English, both written and verbal.
– Proficiency in using CRM systems and lead management tools.
– Excellent organizational skills and attention to detail.
– Ability to multitask and manage priorities in a fast-paced environment.
– Prior experience in the tourism industry is a plus.
– Familiarity with tours, visas, and travel insurance processes.
– Advanced proficiency in Microsoft Excel and other document management tools.
– Strong interpersonal skills and a customer-centric approach.
Benefits:
– Competitive salary and performance-based incentives.
– Opportunity to work in a dynamic and growing industry.
– Collaborative and supportive work environment.
– Professional growth and development opportunities.
How to Apply:
Please submit your updated resume and a cover letter outlining your relevant experience and why you believe you are the ideal candidate for this position. Send your application to
[email protected]
